Can I return a cable?
Contact us within 30 days of delivery to request a return of an unused, unmodified cable in its original condition with its packaging. We will provide return instructions and an address. Do not ship to our company address without instructions.
Who pays return shipping?
For a change of mind or an incorrectly selected configuration, the customer pays tracked return shipping. Contact us first if an item arrived damaged, faulty or different from the order; OPTCLA covers reasonable return shipping for a confirmed seller error or defect.
How are refunds handled?
Approved refunds are made to the original payment method after the returned item is received and inspected. We initiate the refund within 7 business days after approval; your bank or provider may take additional time to post it. No restocking fee applies to an accepted unused-item return.
Can I cancel before dispatch?
Contact us immediately. If the order has not been dispatched, we will cancel it and refund the payment. If it has shipped, use the return process. We do not deduct the original included outbound shipping charge from an accepted refund.
What if an electrical product seems unsafe?
Stop using it and contact support. Do not modify or attempt to repair the cable. Include the order number and a description of the issue. No additional fixed-term commercial warranty is advertised; applicable statutory rights are not excluded.
What about previous purchases?
Historical orders retain the terms supplied at purchase. Our category change does not remove existing support obligations.