Last updated: August 13, 2026. Contact support@Optcla.com or +1 (707) 215-3921 for help.
Information we collect
We may collect your name, email, phone number, billing and shipping address, pet name, engraving phone number, selected product options, support messages, device information, and website activity. When you start Stripe or PayPal checkout, we create an internal order record before payment is completed. This record includes an internal order number, personalization choices, payment method, amount, timestamps, and payment status. If payment is completed, the record may also include the customer and shipping details returned by the payment provider.
How we use information
We use information to produce personalization, process and reconcile paid or unpaid checkout attempts, provide shipping and support, prevent fraud, improve the website, measure marketing performance, and meet legal obligations. Pending and expired checkout records help us diagnose payment problems and provide order support; they are not treated as completed purchases.
Payments
Card payments are handled by Stripe and PayPal payments by PayPal. OPTCLA does not store full card numbers. Those providers process payment data under their own privacy terms.
Analytics and advertising
We use Google Analytics and Pinterest tags to understand visits, checkout activity, and campaign performance. These services may use cookies or similar technologies subject to their settings and policies.
Internal access, security, and retention
Order records are stored in a restricted server-side system and are not published on the website. Access is limited to authorized personnel using protected credentials. We share only the information reasonably needed with payment providers, personalization and fulfillment partners, carriers, analytics providers, fraud-prevention services, and authorities when legally required. Paid order records may be retained for accounting, fulfillment, dispute, warranty, and legal purposes. Unpaid or expired checkout records are retained only as reasonably necessary for support, fraud prevention, system reliability, and business records, then deleted or de-identified when no longer needed.
Your choices
You may request access, correction, or deletion of eligible personal information by contacting support. Some records must be retained where required by law or necessary to complete an order or resolve a dispute.